Return conditions

All products purchased at may be returned and refunded, provided that the Customer informs CHOCOLATES FRAIM, SL, their intention to return the product / s purchased within a maximum period of up to 7 working days. , counted from the date of formalization of the order and that the rest of the conditions established in this section are met.

CHOCOLATES FRAIM, S.L. will only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it was received to protect the

A copy of the delivery note or invoice must be included in the package, where the products returned and the reason for the return are also marked.
With the aim of providing Customers with the return process and being able to follow it correctly, CHOCOLATES FRAIM, S.L., establishes the only return procedure established by these purchase conditions. If the reason for the return is attributable to CHOCOLATES FRAIM, S.L., (the product is defective, it is not the one ordered, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but are not liked by the CLIENT), the cost of the return costs will be borne by the Customer.

To proceed with a return, the following steps must be followed:

Inform before 7 working days from the confirmation of purchase that the product wants to be returned. The information can be made via email to
CHOCOLATES FRAIM S.L., will inform the Client of the address to which the product should be sent.
The Client must send it through a courier company of his choice. The return must be paid by the customer.
The Clients must inform CHOCOLATES FRAIM S.L., of the courier company used, date and time of the return.
The return of the products will result in a refund equal to the cost of the returned products less the cost of the return service, if any.

Only in the event that the delivered product is defective or incorrect, CHOCOLATES FRAIM S.L. will also reimburse the Customer for the corresponding shipping costs.

Refunds and partial cancellations will result in partial refunds.

CHOCOLATES FRAIM S.L., will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival in the warehouse of the returned order. The application of the refund in the Client’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.